Where is my pattern?
After your payment you will automatically receive a download link in your mailbox linked to the email address you provided. Make sure you check this mailbox and its spam-folder.

Can I have a refund for a pattern?
Unfortunately as the pattern is a digital item, there are no returns, exchanges or refunds once the patterns have been emailed to you. So please check your order carefully when checking out. 

Do these patterns use US or UK crochet terms?
All patterns on this website use US crochet terms

Is there a copyright on the patterns?
Yes there is. You are not allowed to sell, distribute or reproduce the pattern without my permission. Patterns are for non-commercial use only.

Are the patterns available in other languages then English?
For the moment, most of the patterns are only available in English. Some are available in other languages. See the description of the patterns for more information.

I lost my pattern. Can you help?
Contact me and I will help you out.

Can I sell finished items made from your pattern?
You may sell finished items made from my patterns, though only in limited quantities, provided you clearly credit designer information in the title: ‘Pattern by RoKiKi.’ Wholesale is not allowed.

I cannot open the zip file. Can you help?
Some patterns that have more than one file, are enclosed in a zip file.  You can unzip the zip-file to access the pdf patterns.

Windows: Open File Explorer and find the zip file folder. To unzip the file folder, right-click to select Extract All, and then follow the instructions.

Mac: Simply double-click on the zip file and the Archive Utility tool will unzip the files, creating a new folder of its contents beside the zipped folder on your desktop.

How do I read or print the pdf file?
You can use Adobe Acrobat Reader, download the latest version here.